The check in process was speedy with friendly staff. We stayed in a non-smoking King, room 262. This was our 4th stay at Hollywood Casino Hotel, but the 1st since updates to some of the rooms. The hotel is a great place to stay for one night or for many. Train traffic is very light and you'll not often hear one come by, but when you do it'll definitely be loud enough to waken you if you're nearby. One tip: ask for a room away from the end of the hotel that is near the train track if you'll be bothered by the sound of a train. Free coffee is always hot and available in the lobby. The rooms without exception have been roomy, well appointed, very clean, and comfortable. The check-in and check-out procedures have always been handled without complication. Staff have always been efficient, friendly, and willing to go out of their way to accommodate special requests. Not even one time have we ever had reason to be less than completely satisfied with our experience. We usually stay 2-4 nights and have experienced various types of rooms on different floors and in different wings of the hotel. We enjoy staying at the Hollywood Casino Hotel well enough that we make the 4 hour drive to stay there about once every 6 weeks or so. My wife and I enjoy the casino experience and visit frequently enough that we often receive free hotel stays and other "comps".
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